Mobilisation et expo utilisateurs dans le cadre de l’initiative ProGen

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14 janvier 2019

Dans le cadre des efforts continus que nous consacrons à l’examen d’une solution future en matière de RH et de paye pour le gouvernement, je tenais à vous mettre au courant de nos progrès, notamment en ce qui concerne nos activités de participation et de consultation.

Le 13 décembre dernier, nous avons tenu une séance de clavardage LeadersGC sur Twitter, soit une série en ligne organisée par des fonctionnaires pour des fonctionnaires qui compte près de 4 000 abonnés. Pendant l’heure qu’a duré la séance, nous avons sollicité des commentaires sur le système ProGen et invité les participants à soumettre leurs questions à l’équipe ProGen. Nous avons été très satisfaits du grand intérêt suscité par cette séance et des éloges reçus au sujet de l’ouverture et de la transparence de notre approche. Nous avons reçu des suggestions novatrices, et nous avons affiché un résumé de la discussion (en anglais) sur notre site Web.

Nous apprenons beaucoup en travaillant de façon ouverte et nous tenons compte des commentaires, des suggestions et des questions que nous recevons en ligne de la part des fonctionnaires de partout au Canada.

Notre prochaine étape consistera à consulter les fonctionnaires directement et en personne dans le cadre d’expositions axées sur les utilisateurs, intitulées expos utilisateurs, à l’échelle du pays. Nous allons mettre les fournisseurs à l’épreuve! Ces expositions nous donneront l’occasion de recueillir les points de vue des utilisateurs, car les fonctionnaires auront la possibilité de faire l’essai de fonctionnalités possibles du nouveau système et de fournir leur rétroaction. Les expos utilisateurs auront lieu dans la région de la capitale nationale et dans les régions à compter de la semaine prochaine et se dérouleront jusqu’en février. Les employés doivent demeurer au cœur du processus et ces séances leur offriront la possibilité d’y participer de façon concrète.

Bien que ce travail soit l’occasion de faire participer les utilisateurs de partout au Canada, il reste encore beaucoup de travail à faire dans le cadre du processus en cours visant à élaborer les options recommandées et à planifier les essais et la mise en œuvre à venir. 

Comme toujours, nous sommes déterminés à travailler ouvertement et nous vous encourageons à communiquer avec nous et à vous renseigner sur notre travail au moyen de notre site Web, à l’aide de notre mot-clic #ProGenRHPaye ou par courriel.


Alex Benay

Dirigeant principal de l'information, gouvernement du Canada

Alex Benay est le dirigeant principal de l'information du gouvernement du Canada. Avant d'obtenir ce poste, Alex était président et chef de la direction de la Société des musées de sciences et technologies du Canada depuis .

De 2011 à 2014, Alex était vice-président, Affaires gouvernementales et développement des affaires, à OpenText. Il a joué un rôle de chef de file dans l'industrie numérique canadienne et a fait la promotion de la transition vers le numérique à l'échelle mondiale pour divers organismes, dont le G20, le Secrétariat pour les pays du Commonwealth et les Jeux olympiques. Avant son passage à OpenText, Alex a géré bon nombre d'équipes et de programmes à l'Agence canadienne de développement international, à Affaires étrangères et Commerce international Canada ainsi qu'à Ressources naturelles Canada et à Bibliothèque et Archives Canada.

Commentaires de blogs

Another Public Servant - 29 avril 2019

No notification of this "Expo" was received that I'm aware of. Only heard about it today. I'm hoping that whatever system is developed that it will be able to retroactively go to the beginning of Phoenix and recalculate everything to fix our pay correctly and to ensure that we've received everything to which we're entitled.

Anonymous - 10 avril 2019

Someone upthread mentioned a lack of expos in New Brunswick and got a boilerplate response. The pay centre is in NB yet there's no mention of involving them in any of this. One would think this initiative would be interested in hearing from the people who actually work in Phoenix and compensation every day; can we expect involvement from the pay centre any time soon?

Jeff Sayers - 12 février 2019

Where can I find the results of these events? (i.e. what did everyone say they wanted in a pay system?)

En réponse à par Jeff Sayers

Amanda Bernardo - 16 février 2019

Hi Jeff,

For general results, you can visit our Twitter hashtags (#NextGenHRPay, #ProGenRHPaye) to see photos of our feedback wall which were taken at the end of each Expo. The data collected from the surveys will start to be analyzed in the coming weeks. Specifics on vendors will not be shared publicly due to the ongoing nature of the procurement process. However, we will work on sharing general feedback as we start to assess the data. Stay tuned!

Amanda Bernardo
Senior Advisor, NextGen

Anonymous - 08 février 2019

According to Corporate Services Branch, one of the Ottawa expos is held at "101 Tunney's Pasture" which isn't really an address. Nor have any times been communicated to us. I assume that's because no one wants us at these things.
#phoenix

Amanda Bernardo - 16 février 2019

Hello,

Apologies for not replying sooner given that this Expo has passed. Our website indicated that the expo was taking place on February 11 from 9:00am to 4:00pm (standard time for all expos unless otherwise specified) in the lobby of the Jean Talon Building. If your department's Corporate Services Branch advertised otherwise, we apologize that the correct information did not make it's way to you.

Our team is committed to working in the open and had advertised these events on January 11 in an effort to provide notice to public servants to attend. We very much want the feedback of all public servants.

To clarify, our Team is not responsible for Phoenix and feedback was not being sought on the current system per say but rather on three possible solutions that we are assessing as part of our agile procurement.

We are working on enhancing our communications in future to ensure public servants can participate and provide their feedback. Please check back to our website for future updates.

Thank you,
Amanda, Senior Advisor NextGen

Anonymous - 07 février 2019

I find that it is a great initiative to involve Public Servants in these Expos and discussions; however, there are many Retired Public Servants and/or Consultants who have worked with HR/Pay Systems, Procedures, etc for several+ years and find that there would be great value to the Govt and this project to include these individuals in the process - much of the experiences, corporate memories will be lost if not included.

Amanda Bernardo - 16 février 2019

Hello,

Thanks for your feedback! The NextGen Team is open to engaging with all public servants, including those that have retired. Some who have followed us online and through our website have actually attended some of our Expos - including those in Montreal and Place du Portage - and welcomed their feedback!

For anyone reading this interested in providing feedback, I encourage you to connect with us either via our website (submit feedback section on the home page) or to keep their eye out for future engagement opportunities where you can attend in-person (future engagements will be posted on our website timeline).

Great comment and thanks for sharing,
Amanda
Senior Advisor, NextGen

Tessie Genise - 29 janvier 2019

There seems to be a confusion of how long this user expo is. Can someone clarify the timeline please? Is it a full day from 9:00 to 4:00 or is it a drop in between 9:00 and 4? thank you

Amanda Bernardo - 01 février 2019

Hi Tessie,

Thanks for your message. The Expos are a drop-in event from 9:00am to 4:00pm to allow public servants to make time to engage with us during their work day.

Amanda
Senior Advisor, NextGen

Amanda Bernardo - 29 janvier 2019

Hi Donelda,

The NextGen Team was recently in Darmouth, Nova Scotia last week, with previous engagements held in Halifax in September. Our first phase of engagements includes stops in Ottawa/Gatineau, Montreal, Dartmouth, Victoria, Edmonton and Winnipeg. This is certainly not the first nor the last opportunity public servants will have to engage with the NextGen initiative as we are continuously looking at furthering our engagements efforts across Canada.

Thank you,
Amanda
Senior Advisor, NextGen

Andrea Mcdonald - 28 janvier 2019

Could we get a bit more detail on the Edmonton session other than 9700 Jasper Avenue? What floor will they be on or is it just the main concourse?
Again is this just a drop in when you feel like it event between 8 and 4?

Amanda Bernardo - 29 janvier 2019

Hi Andrea,

The Edmonton session is being held in the centre atrium of 9700 Jasper - no registration required, simply a drop-in experience from 9:00am to 4:00pm.

We hope to see you there,
Amanda,
Senior Advisor, NextGen

Paul Gerin - 28 janvier 2019

Currently on Secondment with an Agency and did not hear anything about the Halifax/Dartmouth event on Jan 24th.

Interesting that the event was hosted in Dartmouth when the majority of public servants are in Halifax. Would have been nice to have received an email from our Directors / President.

Amanda Bernardo - 29 janvier 2019

Hi Paul,

I'm sorry to hear that communications were not shared about our event. The Dartmouth location was chosen given that our team engaged with public servants in Halifax in September.

This is certainly not the last opportunity public servants will have to engage with our initiative so we encourage you to check back on our website for future engagements.

Thank you,
Amanda
Senior Advisor, NextGen

Annie - 22 janvier 2019

Bonjour, je travaille en Mauricie et me rendre à Québec ou Montréal nécessite un déplacement de 1h30. Croyez vous pouvoir tenir une session plus près soit à Trois-Rivières? J'aimerais beaucoup participer car je travaille avec Phénix à tous les jours. Merci

Annie - 24 janvier 2019

Bonjour,

À l'heure actuelle, aucune exposition d'utilisateur n'est prévue pour la région de Trois-Rivières. Veuillez noter que l'Expo s'agit d'une des nombreuses opportunités d'engagement des utilisateurs et ne sera certainement pas la dernière. Nous travaillons continuellement sur les opportunités de dialoguer avec les fonctionnaires.

Si vous ne pouvez participer à aucun de ces événements, nous vous encourageons à consulter notre site Web ou à nous suivre sur Twitter via nos hashtags (#NextGenHRPay, #ProGenRHPaye) pour des futurs engagements.

Je vous remercie,
Amanda
Conseiller principal, ProGen

Amanda - 24 janvier 2019

Hi Nikki,

Thanks for your comment. The User Expos are a drop-in event throughout the day from 9:00 am to 4:00pm. While the Expo is taking place, public servants will have an opportunity to experience possible solutions, offer their feedback, and engage in user research in order to assist us in assessing user needs and preferences.

We hope to see you there,
Amanda
Senior Advisor, NextGen

HeatherB - 18 janvier 2019

Can someone please direct me to the schedule..... all I can find is the PSAC invite online. I'm not PSAC and not sure if it is open to everyone, or if this is a PSAC only event. Help?

Amanda Bernardo - 21 janvier 2019

Hi Heather,

The User Expos are open to all public servants. A list of locations is available here: https://www.tbs-sct.gc.ca/next-gen-prochaine/next-generation-human-reso….

Note that 1400 Merivale is only open to CFIA employees as we will be situated in the Cafeteria past security. An update to the website will follow shortly. All other events will be held in the lobbies of the buildings listed from 9:00am to 4:00pm.

Please note that this is one of many user engagement opportunities and will certainly not be the last. We are continuously working on opportunities to engage with public servants on an ongoing basis. If you cannot make one of these events, we encourage you to check back to our website or to follow us on Twitter via our hashtags (#NextGenHRPay, #ProGenRHPaye) for future engagements.

Thank you,
Amanda
Senior Advisor, NextGen

Amanda Bernardo - 21 janvier 2019

Hello,

At this time, we do not have any User Expos planned for the Toronto area.
Please note that this is one of many user engagement opportunities and will certainly not be the last. We are continuously working on opportunities to engage with public servants on an ongoing basis. If you cannot make one of these events, we encourage you to check back to our website or to follow us on Twitter via our hashtags (#NextGenHRPay, #ProGenRHPaye) for future engagements.

Thank you,
Amanda
Senior Advisor, NextGen

En réponse à par Amanda Bernardo

Stephanie - 23 janvier 2019

How do I lobby to get at least one expo in the GTA? There are more Federal employees in GTA than in Nova Scotia. The nearest expo is over 4 hours away.

aMANDA - 24 janvier 2019

Hi Stephanie,

As mentioned in our communications, we are continuously looking at opportunities to further engage with federal public servants on possible solutions. Our first phase of locations were based on department location, employee types, availability and proximity to other public servants. While we recognize that the User Expos planned do not reach public servants in every province, we hear your feedback and are looking at new ways to best expand our outreach to ensure we continue to receive a variety of feedback from across Canada. Please be sure to check back as we work towards our next phase of engagements.

Thanks again for feedback,
Amanda
Senior Advisor, NextGen

Marion - 16 janvier 2019

Hello. Is the participation of IRCC employees irrelevant? My ESDC colleague forwarded me the information regarding the User Expo. IRCC made no mention of that.

Clement - 17 janvier 2019

Same here, just found out about it today. Already missed the one closest to our office in Downtown Ottawa on the 14th, and not sure if I will be able to make it over to the one today at 101 Col By. Will there be more opportunities for engagement scheduled for Downtown Ottawa?

Amanda Bernardo - 22 janvier 2019

Hi Clement,

Thanks for your message! The nearest dates to the downtown core would be February 4 at 30 Victoria in Gatineau, February 6 at Terrasses de la Chaudière in Gatineau, or February 11 at Tunney's Pasture in Ottawa (Jean Talon Building).

This tour is not the first nor the last engagement opportunity the NextGen Team has planned so please be sure to continue to follow our website for updates on future engagement opportunities!

Thank you,
Amanda
Senior Advisor, NextGen

Amanda - 17 janvier 2019

Hi Marion,

Thanks for your comment. The feedback of all public servants is relevant in all that we do. The User Expo is designed to gather feedback from as many public servants as possible during the time frame currently in place - Jan 14 to Feb 11 2019 - as well as in the locations currently scheduled. Communications for this event were shared broadly with departments, as well as on our website. We appreciate your feedback and will continue to look at ways in which we can broaden our outreach to ensure public servants are aware of engagement opportunities near them and those forthcoming. We are certainly working on expanding our engagement efforts to continue to hear from public servants, as they are at the centre of this process.

If you were unable to attend today's event at Place du Portage, we will be nearby once again on the week of February 4 - with a full day planned from 9:00am to 4:00pm at 30 Victoria on Feb 4 and 10 Wellington on Feb 6.

We hope to see you there,
Amanda
Senior Advisor, NextGen

A - 31 janvier 2019

Hi there,
Previously worked at the Service Canada processing building located in Winnipeg and recently moved to a different department/location. The expo information was shared throughout the new department however upon speaking to my colleagues at the previous department and inquiring if they were attending, not one of them had heard of this. I've read your previous response stating "Communications for this event were shared broadly with departments". As Phoenix has directly affected numerous employees, I feel this is such an important event and therefore am disheartened that not everyone was made aware of it. Would you be able to clarify how and to who the information was shared (ADM's, DG'S, managers, team leaders..?) and who's responsibility it was to ensure it was shared to individuals other than at management level? It would be beneficial to pinpoint where the break in communication occurred so that this can be rectified for next time. Unfortunately, some departments and their respective management staff choose not to share information that would allow an employee to leave their workstation, because doing so would affect stats and productivity, hence my queries. Any info you can shed on the matter would be much appreciated!

Louis Cotte - 21 janvier 2019

I understand that my Union want the members to be involved in the selection process for the new pay system. Unfortunately, I doubt that we, as regular employees will be involved that much in the day to day pay operations. So, I would be more confident in the choice that will be maid if the members working in the pay field who have been hired to correct the many issues with Phénix would be part of the selection process.

Amanda Bernardo - 21 janvier 2019

Hi Louis,

Thanks for your feedback! The NextGen User Expo is an opportunity for all public servants, regardless of field or department, to offer their feedback on potential solutions and engage in user research activities that will help us assess user needs and preferences across the public service. Every public servant brings with them a perspective that helps us understand how to better design a solution that meets the needs of the public service, enterprise-wide.

With that said, we welcome everyone to participate and encourage you, if possible, to attend one of our expos to offer your feedback.

I look forward to seeing you there,
Amanda Bernardo
Senior Advisor, NextGen

Patrick T - 16 janvier 2019

Only 3/5 solutions were on display. no reason was given as to why. All three solutions were effectively the same from the front end. No information was given as to how either of the three solutions were built on the back end. at the very least programming languages and frameworks would have nice. Communication was sent a day beforehand about the expo, no time was give, location had to be hunted for, teams that are critical to the continued function of current HR solutions were not informed. Nothing mentioned about an in-house system, likely not even considered.

Amanda Bernardo - 21 janvier 2019

Hi Patrick,

Thanks for your feedback. Our website has since been updated to reflect that we are in the lobbies of the buildings listed (with the exception of 1400 Merivale, where we are in the cafeteria - open only to CFIA employees).

In an effort to engage with public servants on possible solutions, the User Expo was developed to gather feedback through a hands-on experience. Vendors involved in Gate 2 of our agile procurement process were invited to participate in the User Expo, in which three chose to participate. We unfortunately cannot comment on the official procurement as it is currently underway, but we hope that by testing some possible solutions that it can help us generate user feedback on what public servants would like to see in a new HR and pay solution.

In terms of other considerations for an alternative HR and pay solution, through Budget 2018 the NextGen Team was asked to identify viable market solutions for recommendation. This is the work our Team is currently mandated to lead on.

I can assure you that this is not the first nor the last opportunity that our Team will be engaging public servants, and we encourage you to continue to visit our website for updates on future opportunities, and to share your feedback. We're listening!

Thanks again,
Amanda
Senior Advisor, NextGen

Amanda Bernardo - 25 janvier 2019

Hello,

Please note that the 25 Huron Street location in Victoria, planned for January 28, will only be available to DFO employees due to accessibility/security reasons of the lobby.

Thank you,
Amanda
Senior Advisor, NextGen

Shawn Creamer - 28 janvier 2019

This is very frustrating to be receiving emails asking for members to attend this expo and then all of sudden have it for a closed group. As part of DND and probably the largest Federal employer in the area to have our group not allowed to attend this is very frustrating

Amanda Bernardo - 29 janvier 2019

Hi Shawn,

Thanks for your feedback! Location for the User Expos were selected based on department, employee type, proximity to other public servants and availability. In an effort to further our engagement efforts, the NextGen Team worked with DND staff to visit Naden Athletic Centre as we learned there was a large interest to share feedback. We hope you received this communication from your base yesterday and were one of the public servants we had the opportunity to speak to.

We are looking at ways to further our engagement efforts so please check back soon for future engagement opportunities.

Thank you,
Amanda
Senior Advisor, NextGen

Anonyme - 16 janvier 2019

I just checked the list to find out when the User Expo would be happening locally. Apparently there are no User Expos for the entire province of New Brunswick.

Amanda - 17 janvier 2019

Hello,

Thanks for your feedback. The User Expos planned between January 14 and February 11, 2019 are part of the NextGen Team's ongoing engagement efforts and are certainly not the first nor the last opportunity public servants will have to share their feedback. These locations were based on department location, employee types, availability and proximity to other public servants. While we recognize that the User Expos planned do not reach public servants in every province, we are currently looking at other ways to engage public servants across Canada to have your voices heard and included as part of this process. We are always welcoming your feedback online, whether it be through our website or Twitter using our hashtags #NextGenHRPay #ProGenRHPaye.

Please be sure to continue to follow our work and communications as we look at further expanding our engagement efforts.

Thanks again for your feedback,

Amanda
Senior Advisor, NextGen

Public Servant - 21 janvier 2019

The rollout of this expo has been very poorly organized and poorly communicated. We expect much better performance from an organization heafed by someone like Alex Benay. His staff seem to have lots of time to make nice online videos about him, but no time to do real communication about important issues like this.

En réponse à par Public Servant

Amanda Bernardo - 22 janvier 2019

Hello,

Thanks for your feedback. We are continuously looking at ways to enhance our communications strategy, including by leveraging feedback received from our website and social media platforms. We will certainly look at additional tools/platforms to best engage on the NextGen initiative to ensure public servants are aware of future opportunities.

Thank you,
Amanda
Senior Advisor, NextGen

Leanne Ridley - 20 janvier 2019

I was sorely disappointed with the dearth of regional Expo locations for people to test out the proposed solutions. Even more frustrating was that for the sole Expo in BC, the location is Victoria (when most federal depts work out of Metro Vancouver). I understand tight deadlines, but this lack of inclusion gives the perception (fair or not) of lip service to real concerns... and having experienced the wondrous failure that is Phoenix (PeopleSoft) as well as some less-than-steller implementations of SAP in other areas, I'm very much concerned that the new-gen system won't be any better than the current one.

Amanda Bernardo - 22 janvier 2019

Hi Leanne,

Thanks for your feedback. The planned User Expos are not the first nor the last engagement opportunity. Our team previously held an engagement session in Vancouver so to diversify our outreach, the planned User Expo in BC was planned for Victoria. This location was also chosen in an effort to engage with public servants from the Canadian Coast Guard who can offer insights to their unique employment challenges and experiences. We are constantly looking at ways to further this engagement so I encourage you to check back on our website for future opportunities.

In addition to the User Expos, UX testing is underway with a group of 200 public servants through the official procurement process, as well as testing with subject matter experts. Feedback through these UX/SME engagements will be used to evaluate possible solutions as part of our agile procurement process.

We are always open to feedback and use this to apply lessons learned and best practices throughout this process.

Thank you,
Amanda
Senior Advisor, NextGen

Panda - 18 janvier 2019

The government’s NextGen HR and Pay Team is hosting a series of User Expos across Canada which will allow members to try out potential payroll software that could replace Phoenix. The events will take place from 9:00 am – 4:00 pm in the lobbies of the buildings listed below.

Amanda - 21 janvier 2019

It will be hard for anyone not working in the immediate building to make these expos given the start and end times. I know I'm not alone when I say leaving my work for an extended period of time to participate will be difficult at best. I wish they could have been scheduled until 5 to accommodate more people.

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